What Our Customers Say About Us

Over the last 70 years we’re honoured to have helped over a million happy Australians store their treasures locally and across the country! Here are a few sample reviews from some of our customers who chose Kent Secure Storage…for peace of mind.

(As providing superior customer service is paramount to us, after your move please return and share your experience on our Provide a Review page, and if you have any compliments, concerns, issues or complaints please let us know on our Compliments & Complaints page.)

Thank you.

Customer Reviews:

Average Customer Rating: 4 from 92 reviews
  1. I am delighted with the service I get from Kent storage. on the last occasion I had professional advice, a quote and several alternative pick up dates in a day.
    the van arrived on time, picked up the goods and transported them from Ballarat to storage in Clayton, all at a very reasonable cost.
    On each occasion I have needed to phone I have had quick and courteous responses. I have no hesitation if recommending Kent.

    Lachlan W, Ballarat
    (Ballarat to Storage in Clayton, August 2016)
  2. From the initial online enquiry to the the final pick of our goods, everything was managed professionally and there was constant contact and feedback. We have been through quite few moves in the past 2 years and everyone at Kent was a pleasure to deal with.

    Charmaine S, Kew, VIC
    (Kew, VIC to Kew, Vic, August 2016)
  3. Kent Removals & Storage have provided me with outstanding service when we moved from Sydney to Perth. From the initial quote and house visit to the day our family favourites were delivered to our new address in Perth everything went like clockwork. And with a very competitive price as far as I was concerned. More recently I have made use of Kent Storage to take care of our belongings whilst I am working overseas. Once again I could not fault the service provided by all concerned – from sales to the guys that came and collected it all. Whats more as a repeat customer I got an outstanding deal. Way cheaper that trying to pack, move and then store it all myself.v
    Hassle free overall from Kent.

    Doug H, East Perth, WA
    (East Perth, WA to Kent Storage Facility Perth, WA, July 2016)
  4. I was very impressed with the professionalism shown from my initial inquiry through to the uploading of my carpets. I have used Santa Fe previously, which has always provided first class service. Kent is just the same in terms of service, friendliness so I am happy I selected Kent. The team that arrived worked swiftly and professionally. They were also polite and courteous, which is highly valued.

    Heather W, Perth
    (Perth to Storage in Perth, July 2016)
  5. From our initial enquiry through to the pick-up of our items all has been exemplary. All personnel we have dealt with have been courteous, helpful and professional…even the names of the up-lift team who completed the removal was on the invoice and both introduced themselves when they arrived.
    The removal was completed without so much as a scratch or mark.
    We will be moving interstate near year’s end and will have no hesitation in putting Kent at the top of the removalist list. Would certainly recommend.

    Debra C, Ormond, Vic
    (Ormond, Vic to Storage Facility, June 2016)
  6. I moved from Melbourne to Darwin in November 2015 and Kent’s provided a great service. It started with the warehouse when I picked up boxes and the team was very helpful. On the day of the move, two guys who did the loading were quick, efficient and caring. I have some antique furniture and I was very pleased with the way it was handled and packed. In Darwin a team of three arrived to unpack and again they were quick, efficient and caring. They made sure everything was delivered and there was no damage to anything. I could not have been happier. Thanks.

    Peter M, Richmond, VIC
    (Richmond, VIC to Moil, NT, November 2015)
  7. Your Web advice is very comprehensive and although we do not have a date I think we would be hard pressed to find a more reliable service.

  8. I was very pleased with the attention to detail and explanation of the removal and storage of household furniture when I enquired at Kent. Once the job was confirmed the staff that I spoke with were very thorough and I was left in no doubt what would happen for the uplift. The men who carried out the uplift completed the job with efficiency and care and knew exactly what was what to be done. I have high praise for the whole operation and would recommend Kent highly to others.

  9. I was very pleased with the care and consideration shown from beginning to end when I requested storage of some household furniture. Each person I spoke to at Kent was very helpful and professional and the men who came to our house to remove the furniture did a good job in a short time . I would be happy to recommend Kent to others.

  10. Great service. From the first contact right through to watching the last item being loaded, I have been impressed by these guys. As a business owner I’m time poor and was dreading organising the move, the staff at Kent been super helpful and easy to deal with.