What Our Customers Say About Us

Over the last 70 years we’re honoured to have helped over a million happy Australians store their treasures locally and across the country! Here are a few sample reviews from some of our customers who chose Kent Secure Storage…for peace of mind.

(As providing superior customer service is paramount to us, after your move please return and share your experience on our Provide a Review page, and if you have any compliments, concerns, issues or complaints please let us know on our Compliments & Complaints page.)

Thank you.

Customer Reviews:

Average Customer Rating: 4 from 92 reviews
  1. We had our furniture etc taken into storage from Harrisdale WA to Canning Vale WA. We were very impressed with the guys who did the job. They were efficient and left no mess or damage (something we have experienced in the past). We would definitely recommend them!

  2. Very pleased with the initial contact with Kent right through the whole process the removal team were personable, knowledgeable and there was nothing they would do for us, Kent staff always said they would work with us and they really did. I recommend Kent for their detail, their professionalism with very easy going friendly manner of dealing with their customers while always providing a solution

  3. I was extremely impressed with the service provided by Kent recently. From the initial contacts with the Customer Care Specialist (Kylie) through to the professional and efficient removal team, everything went like clockwork. The options and processes were clearly explained and this really helped make the move less stressful and I appreciate that a lot (versus previous moves). Thanks Kent and I would not hesitate to recommend you to others.

  4. Fantastic service with a smile. The two Kiwi guys in Sydney that put my boxes into storage were absolutely wonderful – one even took me to the station in his lunch hour. Very reasonable storage costs. I have used this service before and they are always excellent

    Nicola B, Willoughby
    (Willoughby to into Kent storage, March 2016)
  5. My niece recommended using Kents to me when I had to move 23 years of furniture and possessions into a rental property and the rest into storage. I’m really pleased that I took her advice. The two removalists were punctual, professional and very careful when moving everything. I would highly recommend Kent to anyone looking for an expert removalist company.

    Linelle G, Williamstown VIC
    (Williamstown VIC to Ascot Vale VIC, March 2016)
  6. Professional in every way. The best moving experience so far and I have done dozens. Also the pricing is very competitive, I only wish I’d used them for the end of lease clean also.

    Wendy D, NSW
    (NSW to NSW, February 2016)
  7. On the whole the Kent team were fabulous. I dealt mainly with Sharon and Kylie in the office, who answered all my questions and followed up everything the whole way through the process. Matt and Zane who packed my furniture were also very professional and friendly and took great care in packing and loading the container.

    Katrina D, Launceston
    (Launceston to Storage, January 2016)
  8. I had absolutely amazing customer service and help with my booking for removals and storage (Thank you Michelle). The quote was by far the most competitive I recieved (by at least 50%) and I cannot explain how relieved I feel.

    Genevieve D, Darlington, SA
    (Darlington, SA to long term storage, December 2015)
  9. Truly a stress free move into storage.

    Rachel A, Melbourne
    (Melbourne to Storage, December 2015)
  10. Excellent service from start to finish. The staff were always very professional and friendly when I spoke to them on the phone. They always returned my calls and email the same day. The removalists turned up on time and they called me 20 mins beforehand as requested. They also were very professional and I watched as they packed everything and they were very careful and professional. I would have no hesitation whatsoever in recommending Kent Storage. I thought this whole process would be very stressful but it was a pleasure to deal with all the staff. They all made the situation very easy and stress free. Excellent service and thank you to everyone involved.

    Debbie S, Sydney, NSW
    (Sydney, NSW to Into storage, October 2015)