Customer Reviews

We were very impressed with the ability, assistance and flexibility demonstrated by Chris in Wodonga. A good man for Kent.

I was so impressed with how the removalists conducted themselves and the care with which they packed my belongings. They checked in with me before transporting them. Excellent.

The punctuality, courtesy, efficiency and professionalism of the packing and uplift team were extremely good and gave us great reassurance that our valuables would be carefully looked after.

Kent you knock it out of the park. So professional from front to back office, the whole process is fluid it just flows so well. Caring and thoughtful in all sections of the procedure. We have moved many times in our working life and this one move shines (this one was personal choice and selection of moving company was our own). Thank you, Kent for making our choice so successful.

The estimator who visited my home was polite and friendly answering all my questions and even went out of his way to see if a team could be organized for a Saturday removal which is not the norm. The 2 men who came to pack and remove all my household goods were efficient, helpful and extremely well mannered and made a difficult day a relatively easy one.

This will be our third time using Kent and I am always delighted by the excellent service. Not sure how you do it when you grow in your business and continue to provide such excellent family service. This is to be highly commended.

They were quick efficient and very polite.

Awesome service, customer service lady was great, and guys doing pick up were on time and made it look easy. Thank you.

All of the staff I dealt with were very polite, I was very satisfied with your customer service.

Very happy with Kent. From the moment that we contacted them for a quote the entire team was professional and always taking an extra mile to deliver their service. Very flexible too as we needed to access some items while in storage. After 4 months we finally moved to our new home in the middle of COVID 19 lockdown and the team followed all the required precautions. Very understanding. Highly recommend Kent.

Staff were great - friendly, efficient, communicative.. we felt well looked after. Care was taken with our belongings which of course is important.

I have moved interstate 5 times. This was the best of the bunch.

Excellent service! Packing and delivery crew went above and beyond to help me move and settle into my new house. Admin team were just great too, responded quickly and were very helpful.

Great positive people to deal with - nothing is a problem.

Everyone I dealt with at Kent was terrific, from start to finish. The movers particularly were professional, careful and efficient. I was especially appreciative because this was a last minute job.

Everything was well organised and arrived safely. A few packages have not been sighted and I haven’t found them since unpacking so we are missing a few things. But nothing was broken, they were quick, communication was excellent and I couldn’t recommend a better service. Thank you.

The overall service was exceptional. Thank you.

The crew who uplifted my goods where amazing, professional, friendly treated everything with great care. Couldn't be happier.

Very professional, crew worked very quickly, they were polite and gave guidance.

The pick up team did a great job, quick , careful and very organised.

I'm very satisfied with the service received. Every person that I dealt with at every stage of the process was helpful and knowledgeable, plus the communication was first-class.

We were delighted with the team who came for the uplift, very professional and happy.

My entire experience with Kent was beyond expectation and I can't praise them highly enough. Everyone has been so professional, efficient and just generally lovely people. Thank you SO much!!!

From the initial consultation with Craig, to the pick up of items by Jarrod and Angelique, the service has been excellent and professional in every way. Craig instils confidence that your items will be well cared for with his attentive, friendly and helpful manner. Kent Removals and Storage definitely take the stress out of moving.

Have used Kent Removals several times now for packing, moving and storage and have never had a bad experience. The staff and services are excellent.

From my very first phone call, through the appraisal process, the quoting, the paperwork and finally the pickup, this was a seamless journey. Kent made the problematic process of moving less of a problem, and in such a friendly manner. Thank you.

Every member of staff I met was excellent, obviously well trained and committed to providing excellent service.

Roger Moore, the estimator who visited our home was polite and extremely professional. Nothing was too much trouble and he came back on several occasions delivering extra boxes and tape. Ryan and Adam who packed and performed the removal were courteous, organised, and moved swiftly. Everything went to plan and we were extremely pleased with the results.

Great job done by the boys on the day.

Your staff are exceptional, from first contact to uplift. Clearly your firm has a keen appreciation that you're ultimately in the customer service business, with excellent logistics being the means to that end. Your people are friendly, knowledgeable, professional, efficient and deeply competent. That's why I keep coming back - and recommend Kent to others.

My husband and I are really happy with the service we received from Kent. This is not the first time we used Kent and the reason we returned to them is because of their professionalism. Everybody we dealt with at Kent were really polite, courteous, helpful, friendly and would definitely recommend Kent to everyone. Had a great experience with all the people we dealt with like Michael, Wendy, Steve and all the other people who were involved with the move.

Punctual, efficient and very careful with my antiques. Very professional approach which gives me confidence my belongings will be safe and secure.

On the whole, the service was outstanding. Very professional, diligent, trustworthy and hard working group of guys that undertook the move and all prior communication with the administration and planning team was also punctual and professional. The only thing that threw us off guard was that the packer (Luke who was amazing) turned up at 8am when we were told the removalists would be there at 10am. This should have been communicated to us that the packer would arrive 2 hours prior as I hadn't made plans for anyone to be there until 10am. Everything else was great and I would have no hesitation recommending Kent to other people looking to move.

The crew who came out and packed and collected my belongings were terrific! Great guys, very courteous and efficient. A credit to your organisation.

Thank you guys. The team was timely, efficient, pleasant to deal with and neat :)

Excellent service, the whole process ran smoothly, could not fault them. Very Happy.